This Privacy Policy explains how PureHelp Network Inc. ("PureHelp", "we", "us") collects, uses, shares and protects personal information when you use the PureHelp mobile app, the PureHelp web platform and this website (together, the "Services").
We process personal data in line with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
Who we are
PureHelp Network Inc. is the personal information controller for the Services. You can reach us at info@purehelp.com.ph, or by mail at 1209 Trium Square Sen. Gil Puyat Avenue, corner Leveriza Street Barangay 37, Pasay City, Fourth District National Capital Region (NCR) 1300, Philippines.
Information we collect
Information you give us
- Account information: your name, email address, mobile number, password, and the role you use PureHelp in (for example donor, host, volunteer, verifier or organization staff).
- Identity and verification information: government-issued ID details and images, a photo for matching, and other documents needed to confirm your identity or your eligibility for assistance. We collect these only when your role or a program you join requires verification.
- Beneficiary information: when an organization registers you as a beneficiary, it may provide your name, address, household details and eligibility information.
- Donation and activity records: donations you pledge or make, events you host, attend or volunteer for, and assistance you receive.
- Proof of delivery: photos, notes and documents captured when assistance is handed over. These may show you if you are present at a distribution.
- Messages: what you send us when you contact support.
Information collected automatically
- Validation logs: records of QR code scans and PIN confirmations, including the time, the event and the verifier who performed them.
- Device and usage data: device model, operating system, app version, IP address, and how you use the Services. We use this for security and troubleshooting.
- Location: the location of a device when it captures proof of delivery or validates a claim, if you allow location access. You can turn this off in your device settings, but some verification features may not work without it.
This website
This website does not use advertising cookies or tracking pixels. Our hosting provider records standard server logs, such as IP address and browser type, to keep the site secure and available.
How we use information
- To create and manage your account.
- To verify identities and eligibility, and to prevent duplicate or fraudulent claims.
- To record donations, distributions and proof of delivery, and to keep an audit trail.
- To generate transparency reports for organizations, donors and partners. Reports shared outside the organization running a program use aggregated or de-identified data wherever possible.
- To send service notifications such as event reminders and delivery confirmations.
- To provide support, keep the Services secure and fix problems.
- To comply with our legal obligations.
We do not sell your personal data, and we do not use it for third-party advertising.
Legal basis for processing
Under Republic Act No. 10173, we process personal information on one or more of these grounds:
- your consent, for example when you allow location access or submit an ID for verification;
- the performance of our agreement with you when you use the Services;
- compliance with our legal obligations;
- the legitimate interests of PureHelp and of the organizations we serve in running transparent, fraud-resistant assistance programs, balanced against your rights and freedoms.
Sensitive personal information, such as government-issued identifiers, is processed only with your consent or where the law allows it.
How information is shared
- Organizations and hosts that run a program you take part in, so they can verify participants, deliver assistance and report on it.
- Verifiers and volunteers assigned to an event, limited to what they need to confirm attendance, claims and deliveries.
- Donors, who see the progress of and proof of delivery for the programs they support. Beneficiary identities are not shown to donors unless the beneficiary has agreed.
- Partner merchants, when you redeem a voucher, limited to what is needed to validate the redemption.
- Service providers that host, store or process data on our behalf, under contracts that require them to protect it.
- Authorities, when the law requires it or when it is necessary to protect the rights, safety and property of the people who use the Services.
How long we keep information
We keep personal information only as long as we need it for the purposes above. Account information is kept while your account is active. When you delete your account, we delete or anonymize your personal information within 30 days. The exception is records we must keep to meet legal, audit or accounting obligations, which we retain only for as long as those obligations require.
How we protect information
We use encryption in transit, role-based access controls, and logging of access to sensitive records, and we review these measures regularly. No system is completely secure. If a personal data breach affects you, we will notify you and the National Privacy Commission as the law requires.
Your rights
Under the Data Privacy Act, you have the right to:
- be informed about how your personal data is processed;
- access your personal data;
- object to processing;
- have your personal data erased or blocked;
- have inaccurate data corrected;
- obtain a copy of your data in a portable format;
- be indemnified for damages caused by inaccurate, incomplete, outdated, false or unlawfully obtained data; and
- file a complaint with the National Privacy Commission.
To exercise any of these rights, email a privacy request (or write to info@purehelp.com.ph). We may ask you to verify your identity before we act on a request.
Deleting your account
You can delete your account at any time from the account settings in the PureHelp app. You can also email a deletion request from the address linked to your account (the subject "Account deletion request" is filled in for you), or write to info@purehelp.com.ph. We will confirm the request and complete it within 30 days, as described above.
Children
The Services are not intended for use by children under 18 on their own. A minor may be registered as a beneficiary by a parent, guardian or authorized organization, who gives consent on the minor's behalf.
Changes to this policy
When we update this policy, we will post the new version on this page and change the "Last updated" date. If the changes are significant, we will also tell you through the app or by email.
Contact us
If you have questions about this policy or about how we handle your personal data, email info@purehelp.com.ph.
1209 Trium Square Sen. Gil Puyat Avenue, corner Leveriza Street Barangay 37, Pasay City, Fourth District National Capital Region (NCR) 1300, Philippines